BMGT30440 Cultural Intelligence in Management

By the end of this module, students should be able to:
1. Discuss, describe, analyse and evaluate managing in a cross-cultural environment in terms of its characteristics and be able to apply theoretical concepts to a range of different international management and business settings.
2. Understand, analyse and evaluate how communication, negotiation, decision-making, motivation, leadership, strategy, company and industry organisation, operations, and managing international teams are profoundly impacted by cultural and behavioural specificities.
3. Through class content, case discussion, class dialogue and module assignments the students will develop analytical and reflective skills on managing across cultures as well as intercultural communicative competencies.

In this module, we cover topics and concepts related to values, cognition, organisational frameworks, communication, leadership, motivation, negotiation, and ethics. We emphasise ‘dualism’, identifying and leveraging similarities to resolve cultural misunderstandings.

In particular, we will:

1. Examine and describe a culture in terms of its features, how cultures differ and persist, the major debates surrounding culture today and culture and social groups, and be able to apply these theories and concepts to a range of different cultural and organisational settings.
2. Examine and describe how culture works based on cross-cultural interaction in terms of social cognition, cultural norms and scripts, selective perception, stereotypical expectations, differential attributions, the cross-cultural interaction model and finally the nature of motivation across culture.
3. Be able to critically appraise these different theories and concepts and critically evaluate their usefulness in addressing the problems of managing people from different cultures.
4. Describe and evaluate the manager as a decision-maker and the cross-cultural dimensions of decision-making.
5. Examine and evaluate the manager as a negotiator through communication and negotiating across cultures.
6. Examine and evaluate the manager and his / her leadership role across different cultures.
7. Understand, analyse and evaluate the key issues relating to the successful management of multicultural groups and teams.
8. Understand, analyse and evaluate the challenge of international assignments for the employer and the prospective candidate for the international assignment.

No prior modules requirements. Bring your desire to learn.

• Group/class feedback, post-assessment
• Peer review activities

Group and class feedback will be given during the semester.