On successful completion of this module students should be able to:
Communication skills:
Use an appropriate framework (e.g. Calgary-Cambridge) to structure a general and challenging clinical consultations
Demonstrate effective communication skills with team members (verbal and written)
Apply evidence based practice to clinical scenarios.

Personal development:
Identify and appreciate diversity and cultural values to allow for effective cross-cultural communication
Identify potential risks for workplace stress and discuss possible management strategies
Reflect on the importance of self-care in challenging times (resilience)

Careers
Demonstrate an ability to write a CV
Demonstrate effective communications in interviews
Understand current Irish employment laws in relation to private veterinary practice

Marketing
Understand the types and effects of management styles
Explain the difference between management and leadership
Outline and apply basic principles of marketing in veterinary medicine
Understand the skills and approaches needed to deal with common complaints

Communications:
History taking
Active listening skills
Non-verbal behavior
Open and closed questioning
Client resistance and anger responses
Communication challenges
Inter-professional communication
Written communication – including clinical note taking
Evidence based practice

Personal development:
Equality, diversity and inclusion
Workplace stress
Resilience

Business and finance:
Basic accounting principles
Basic financial planning
Budgets
Pricing
Taxation (PAYE)
Invoicing
Insurance
Practice accreditation
Leadership and management styles
Code of professional conduct

Health and Safety:
Risk assessment – emergency situations

Not applicable to this module.

• Feedback individually to students, on an activity or draft prior to summative assessment
• Feedback individually to students, post-assessment
• Group/class feedback, post-assessment
• Online automated feedback
• Peer review activities
• Self-assessment activities

ePortfolio: The ePortfolio will be centred around the communications, personal development and health and safety aspects of the module. Throughout the module prior to submission of the ePortfolio you will receive immediate verbal feedback from the facilitator during practical classes and in the simulated client workshops. In these classes and workshops you will also receive peer feedback, actor feedback and will be given the opportunity to give personal/self feedback. Individual feedback on the ePortfolio will be provided by way of a marked rubric. Group project: The group project will focus on the finance aspect of the modules. Four groups will be asked to present their projects to the class and will receive immediate verbal feedback from the lecturer as well as peer feedback. Feedback on the submitted artefact will be provided by way of a marked rubric. MCQ: The MCQ will be focused on the Code of Professional Conduct in Veterinary Medicine.